Water & Sewer

Serving the Town of Seneca Falls and Surrounding Communities

The Town of Seneca Falls water system serves approximately 9,000 people and contains over 70 miles of pipeline. The system is maintained daily by trained staff that are on call 24/7 for water or sewer related emergencies. On an average day, you can see our staff making main repairs, changing water meters, inspecting and flushing sewer mains, and dealing with the needs of residents.

The new Water & Sewer customer billing system is now available

On March 1, 2022, the Town of Seneca Falls has implemented a new billing system for monthly and quarterly water/sewer invoicing.  Please note that all balances will remain payable to the Town of Seneca Falls.

Your upcoming invoice will look new and improved!  Beginning with the new bill in March:

• You will continue to have access to pay bills online
• Online payment information will always be shown on your bill
• A Service Fee will apply for online payments

And, we are introducing two new features: Paperless Billing and Automatic Payment Withdraws!

You can count on – your monthly and quarterly invoices to include the same charges, the rates for each service will remain the same, and all customer account numbers will not change.

If you are interested in either program, please complete the included application form.  These changes are all part of our commitment to better service our community.

Download here: ACH Application & Paperless E-billing Form

Low Income Household Water Assistance Program

Are you in need of assistance with your water bill? Beginning October 1, 2022, a new LIHWAP program year began and households may be eligible for additional assistance. The following fact sheet outlines the program: 2022 LIHWAP Program Fact Sheet

For more information on LIHWAP and other Energy Saving Programs available to the public, visit Energy Programs for Residents.