Water & Sewer

Serving the Town of Seneca Falls and Surrounding Communities

The Town of Seneca Falls water system serves approximately 9,000 people and contains over 70 miles of pipeline. The system is maintained daily by trained staff that are on call 24/7 for water or sewer related emergencies. On an average day, you can see our staff making main repairs, changing water meters, inspecting and flushing sewer mains, and dealing with the needs of residents.

ANNOUNCEMENTS

Effective May 31, 2023– Pay Your Water & Sewer Bill at Five Star Bank
The Water & Sewer department has transitioned bill payments to Five Star Bank via a lock box. We have discontinued accepting cash payments at Town Hall.

How to Pay your Water & Sewer Bill at FIVE STAR BANK:
1. Take your Water & Sewer bill with Remittance portion at the bottom to
Five Star Bank.
2. Notate your account number on your check or money order.
3. The Lock Box does not accept cash. Any cash payments must be converted
into a Money Order before remitting payment at Five Star Bank. Ask Teller for
assistance.

Additional Payment Options:
All customers may choose to pay their Water & Sewer bill using one of these options below at anytime.

• Online: Pay Water Bill Online
• Sign-up for ACH e-billing: ACH Application & Paperless E-billing Form
• Town Hall Lock Box – Checks only

Low Income Household Water Assistance Program

Are you in need of assistance with your water bill? Beginning October 1, 2022, a new LIHWAP program year began and households may be eligible for additional assistance. The following fact sheet outlines the program: 2022 LIHWAP Program Fact Sheet

For more information on LIHWAP and other Energy Saving Programs available to the public, visit Energy Programs for Residents.