Water & Sewer

ANNOUNCEMENT

New Office Hours:
Beginning Tuesday, April 12, 2022, the administrative office of the Water & Sewer Department will operate 8:00 A.M. to 1:00 P.M. daily for ongoing training. We apologize for any inconvenience and look forward to serving you.

Serving the Town of Seneca Falls and Surrounding Communities

The Town of Seneca Falls water system serves approximately 9,000 people and contains over 70 miles of pipeline. The system is maintained daily by trained staff that are on call 24/7 for water or sewer related emergencies. On an average day, you can see our staff making main repairs, changing water meters, inspecting and flushing sewer mains, and dealing with the needs of residents.

LIVE! The new Water & Sewer customer billing system is now available

On March 1, 2022, the Town of Seneca Falls has implemented a new billing system for monthly and quarterly water/sewer invoicing.  Please note that all balances will remain payable to the Town of Seneca Falls.

Your upcoming invoice will look new and improved!  Beginning with the new bill in March:

• You will continue to have access to pay bills online
• Online payment information will always be shown on your bill
• A Service Fee will apply for online payments

And, we are introducing two new features: Paperless Billing and Automatic Payment Withdraws!

You can count on – your monthly and quarterly invoices to include the same charges, the rates for each service will remain the same, and all customer account numbers will not change.

If you are interested in either program, please complete the included application form.  These changes are all part of our commitment to better service our community.

Download here: ACH Application & Paperless E-billing Form

Low Income Household Water Assistance Program

Overview

LIHWAP was established through the Consolidated Appropriations Act, 2021 and the American Rescue Plan Act, 2021. The Low Income Household Water Assistance Program (LIHWAP) helps low income households pay the cost of water and sewer services. The program can assist households who have past due bills (arrears) for water and/or sewer services.

Benefits

LIHWAP is a benefit based on the actual amount of water and/or sewer arrears, up to a maximum of $2,500 per water or sewer provider, or $5,000 if water and sewer services are combined, per applicant household. Benefits are paid directly to the household’s water and/or sewer vendor(s).

LIHWAP Flyer

Contact

Interested parties may contact these agencies to learn about eligibility requirements and help to apply for LIHWAP.

Seneca County Department of Human Services: 315-539-1830
Seneca County Office of the Aging: 315-539-1766